Let's say you’ve just joined TuSimple. How would you establish a framework for tracking and reporting customer health?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Technical question

Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.

Here's a Hint

Consider key metrics like usage patterns, support tickets, NPS scores, and renewal rates when developing your framework. Include both qualitative and quantitative measures.