A guest from Vacasa says their accommodation isn't what was described online. How would you handle their complaint?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Demonstrate empathy first, then outline a structured approach to verification, resolution, and follow-up that balances customer satisfaction with business interests.