How would you design a system to regularly monitor and improve customer satisfaction?

Very hard Difficulty

Very-hard questions are the ultimate test of your expertise and preparation. They demand not just knowledge, but creativity and strategic thinking, often addressing unique or highly technical aspects of your field.

Role Related Knowledge question

Role-Related Knowledge questions assess your specific expertise relevant to the position. Demonstrate your understanding of domain-specific concepts, methodologies, best practices, and how they apply to the responsibilities of the role.

Here's a Hint

Include both quantitative metrics (NPS, CSAT) and qualitative feedback mechanisms, along with a systematic approach to implementing improvements.