What retention tactics do you think would be most effective in reducing churn rates at Wayfair?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Consider both data-driven approaches and customer experience improvements specific to e-commerce furniture purchasing patterns and customer service touchpoints.