How would you handle a situation where a customer requests a refund that contradicts the Blind policy?

Very hard Difficulty

Very-hard questions are the ultimate test of your expertise and preparation. They demand not just knowledge, but creativity and strategic thinking, often addressing unique or highly technical aspects of your field.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Balance empathy with policy adherence by acknowledging the customer's request, clearly explaining the policy, finding alternative solutions, and knowing when escalation might be appropriate.