How would you handle a situation where a customer requests a refund that contradicts the Calm policy?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Demonstrate a balance between empathy for the customer's situation and respect for company policy, including potential alternative solutions you might offer.