Suppose a customer demands a refund for a product that's outside of the return policy at Looker. What would be your next steps?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Balance empathy with policy adherence. Consider investigating usage patterns, offering alternatives like credits or training, and weighing the customer relationship value against policy exceptions.