If a customer asked for a refund that's not allowed by Lyft policy, how would you balance addressing their request while sticking to company rules?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Develop a framework that demonstrates empathy for the customer while upholding company policies. Consider alternative solutions that might address the customer's underlying concern without breaking refund rules.