Suppose a customer demands a refund for a product that's outside of the return policy at Malt. What would be your next steps?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Consider the balance between policy enforcement and customer satisfaction, and outline a process that includes empathetic listening, clear explanation, and alternative resolution options.