If a customer requests a refund that doesn't fit with Newsela policy, what steps would you take to address it?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Balance empathy for the customer with adherence to company policy, considering escalation paths and alternative solutions that might satisfy both parties.