How would you handle a situation where a customer requests a refund that contradicts the Ovio policy?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Consider both policy adherence and customer satisfaction. Describe a balanced approach that maintains company guidelines while seeking reasonable alternatives for the customer.