If a customer asks for a refund that Paytm don't typically offer, how would you handle it?

Very hard Difficulty

Very-hard questions are the ultimate test of your expertise and preparation. They demand not just knowledge, but creativity and strategic thinking, often addressing unique or highly technical aspects of your field.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Balance customer satisfaction with company policy by showing empathy, clearly explaining policies, and exploring alternative solutions that might satisfy the customer without breaking rules.