Let's say a customer calls you and mentions that their payment is experiencing latency with Nubank, what immediate steps would you take to resolve the issue?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Structure your response with immediate customer support actions, diagnostic steps, escalation paths, and follow-up procedures to ensure resolution.