Can you share an experience where a customer reported a technical issue that you were unfamiliar with? How did you handle it, and what was the outcome?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Focus on your troubleshooting process, how you leveraged resources/colleagues, and how you communicated with the customer throughout the resolution.