Medium Difficulty
Medium questions delve deeper, challenging you to apply your knowledge to common scenarios. They test your ability to think on your feet and adapt your basic skills to real-world contexts.
Technical question
Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.
Here's a Hint
Consider common key performance indicators used in the service industry like net promoter score (nps), customer satisfaction score (csat), or customer lifetime value (clv). Describe why you think these metrics would be important for uber in measuring customer satisfaction and service quality. The key here is to show your understanding of customer-centric performance metrics and how they can specifically apply to uber's business model.
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