How would you handle a Airbnb customer who is wrong but refuses to listen to reason?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Focus on de-escalation techniques and finding a solution that maintains Airbnb's hospitality values while also being fair to hosts and following company policies.