How would you handle a Cerner customer who is wrong but refuses to listen to reason?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Problem Solving question

Problem Solving questions are designed to test your analytical abilities and how you approach complex tasks. Demonstrate your logical thinking and creativity in crafting solutions to challenging issues.

Here's a Hint

Focus on empathy, de-escalation techniques, and finding a balanced approach that respects the customer while still guiding them to the correct understanding of Cerner's healthcare IT systems.