How would you handle a Coupang customer who is incorrect and rigid about their stance?

Hard Difficulty

Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.

Situational question

Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.

Here's a Hint

Describe a diplomatic approach that maintains customer satisfaction while gently correcting misunderstandings. Consider Coupang's e-commerce context and Korean market expectations.