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If a guest claims the host is requesting unlisted charges after the booking, how would you mediate the issue?
Tags
Data Analyst
Marketer
General
Balance the interests of both parties by reviewing booking terms, gathering evidence from both sides, and proposing a solution that upholds platform policies while considering customer satisfaction.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.