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For a company like Grab, how would you figure out if customers are doing well or not? What tools or metrics do you use?
Tags
Data Analyst
Marketer
General
Outline a comprehensive approach using both quantitative metrics (retention, frequency of use, order value) and qualitative feedback. Discuss specific CX tools and methodologies relevant to super-apps with multiple services like ride-sharing and food delivery.
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Hard Difficulty
Hard questions require advanced understanding and critical thinking. Here, your problem-solving skills are key, as these questions often involve complex scenarios needing in-depth analysis and well-structured responses.
Technical question
Technical questions probe into your industry-specific knowledge and skills. They require precise answers and are an opportunity to show your expertise and practical abilities in your field.