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If a customer asks for a refund that Paytm don't typically offer, how would you handle it?
Tags
Data Analyst
Marketer
General
Balance customer satisfaction with company policy by showing empathy, clearly explaining policies, and exploring alternative solutions that might satisfy the customer without breaking rules.
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Very hard Difficulty
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Situational question
Situational questions put you in hypothetical scenarios to evaluate your problem-solving and decision-making skills. They require you to think quickly and showcase how you would navigate potential challenges at work.